July 17, 2020

Star USA continues to review the status of the COVID-19 pandemic on a regular basis.  As reported cases are increasing, the Credit Union will maintain current protocols by keeping our lobbies closed while we conduct business through our drive-thru’s.

If you need to see staff for any special circumstance, please call for an appointment and we will make arrangements for you to enter your branch.

Saturday drive-thru hours will be maintained at our Charleston, Huntington and Beckley locations.

Your credit union will continue to monitor the pandemic and will comply with the guidelines of the CDC and state and local health departments.

Please contact us at your convenience if you have questions.

May 1, 2020

Star USA is reviewing the status of the pandemic on a regular basis.  Although the numbers infected are stabilizing, it is still in the best interest of our members and staff that we maintain current practices of conducting business through our drive-thru facilities.

If you are in need of special assistance, please call your local office and we will schedule an appointment that will allow you to enter that branch.

Although our lobbies will remain closed, Saturday drive-thru hours will resume on June 20 at our Charleston, Huntington and Beckley locations.

If you are having issues with the repayment of your Star USA loans due to COVID-19, please contact us immediately.  We are ready to work with you.

Your safety continues to be our primary concern as we battle this virus.

Thank you for your support and patronage during this crisis.


Star USA is continuing to respond to your financial needs during the COVID-19 pandemic.

To help alleviate the financial stress created by this crisis, Star USA is poised to assist members that have been adversely affected by the Coronavirus situation.  

Star USA has implemented the following relief measures..

  • Loan staff will work with those who have lost their employment or have been subjected to reduced salaries as a result of businesses closing or a reduction of hours.  Contact your local office or call 800-628-2120 to discuss payment deferrals, skip a pay plans or other options.
  • Early withdrawal penalties will be waived on certificates of deposit through April 15.
  • If you need to raise the daily withdrawal limit on your Star USA Visa Debit card ATM transactions, contact your local office for more information or call 800-628-2120.

Star USA will continue to help our members during this unprecedented crisis.

Don’t hesitate to contact us if you need additional information about your loan or savings accounts.

Visit our website at www.mystarusa.com for updates.